FAQ: What If My X Box Gift Card Does Not Work?

Why isn’t my Xbox card working?

Contact your credit card company or bank and make sure that the payment method you ‘re using has been activated and has available funds, and the transaction isn’t being blocked for some reason. If the payment method you use to pay for your Xbox subscription is expired or no longer valid, you’ll need to update it.

How do you activate a Xbox gift card?

Activating your Xbox Gift Card via the Xbox website

  1. Go to Xbox.com and select Sign in;
  2. Sign in to your Xbox account and click on Redeem code in the drop down menu that appears when you click on your profile picture;
  3. Select Redeem code;
  4. Enter the code that consists of 25 characters, click next and confirm one last time.

Do Xbox gift cards still work?

With a Microsoft or Xbox gift card, you let the lucky recipient choose the gift they want. There are no fees or expiration dates, and either card can be used to buy: Xbox Game Pass. Xbox Game Pass Ultimate.

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How do I know if my Xbox gift card is valid?

Check your gift card balance on Xbox.com by going to https://www.xbox.com/en-US/giftcards/balance. What is my Xbox gift card balance?

  1. Check the back of your gift card for a 1-800 number.
  2. Call that number and enter your account number, security code on the back of the card, or PIN if applicable.

Why wont it let me pay for Xbox Live?

If you’re having issues trying to buy an Xbox Live Gold subscription, you might already have a subscription that’s been suspended. If so, you’ll have to pay the balance before you can buy another one.

How do you activate a gift card?

Many gift cards are activated when they’re purchased, so they don’t need to be activated by the recipient. However, some do need to be activated by the recipient before they can be used. You can activate a gift card by calling the merchant or accessing the provided URL and inputting the correct activation numbers.

How do I activate a stolen Xbox gift card?

All you need to do is go back to the store you bought them from, with the receipt, and have them activated. If you lost the receipt/threw it away already you’re probably going to be stuck with the unactivated gift cards. Be sure to call the retailer ahead before you go back to get them reactivated.

Why can I not redeem my Xbox Live code?

If you’re having trouble redeeming a code, it may be due to a service outage on our side. If there are any service outages, wait until those are fixed and then try redeeming the code again. Make sure you’re redeeming on an account without an active Xbox Live Gold or Xbox Game Pass subscription.

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Can I use an Xbox Gift Card on Xbox one?

Xbox gift cards will work on a 360. They will also work on xbox one but only for Xbox one games. You can not buy a 360 game with credit on the Xbox one.

Can you use a Xbox gift card on PS4?

Start by scratching the coating off the back of the gift card. Then, start up your PS4, and open the PlayStation Store. Next, move down in the left-hand menu and select “Redeem Codes.” Enter the 12-digit code from the gift card, then select “Continue.”

Can you buy Robux with a Xbox gift card?

You can also buy Robux with an Xbox gift card. Android or iOS: use a Google Play gift card or an App Store & iTunes card to purchase Robux for the Roblox app.

How long are Xbox gift cards valid for?

Xbox Live gift cards never expire. As long as the company is in existence, your gift card will be valid.

Do Xbox cards need to be activated?

Cards must be activated at the checkout, 2.

How do I redeem my Xbox Live gift card?

Redeem a code.

  1. Open the Xbox mobile app, then sign in (make sure you’re signed in with the Microsoft account you want to redeem the code with).
  2. Press the Menu button in the upper left corner.
  3. Select Microsoft Store from this list, then choose Redeem a code.
  4. Enter the 25-character code, then follow the prompts.

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